What is a Cloud 9 Account & why do I need one?
A Cloud 9 Account is your personal profile. You are required to have an account to book your cabin. It will allow you to access and update your reservation as well as track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother.
What is a Prebook Token and how do I get one?
A Prebook "Token" is simply the unique code that you will use to access the booking pages during the cabin selection. The token code will go live at a specific time during these dates and will allow you to choose your cabin. Only one cabin can be booked per token and tokens are non-transferable. Any reservation placed where the "Lead Passenger" (the person that placed the reservation) is not the token holder will be cancelled.
What if I didn't purchase a Prebook?
Holy Ship! normally sells out during the Prebook period. If you want to come on Holy Ship! but did not purchase a Prebook, be sure to join the wait list!
Whoops! I bought a February Prebook but want to sail on January. Can I switch it?
No. Prebooks are non-transferable between sailings. You will have to cancel your February Prebook and purchase a January Prebook, if there are any available.
When does a Prebook become a cabin?
Cabin selection for prebook holders takes place the week after the Official Announcement. You will receive a "Token" with a specific date and time that can be converted into a cabin for Holy Ship! 2016. If you do not redeem your prebook token for a cabin by July 19, 2015 at 11:59pm ET, you are NOT guaranteed a cabin on Holy Ship! 2016.
How is my Prebook password date and time determined?
Your Prebook Token redemption date and time are determined by both your trip history and how early you purchased your Prebook.
What is the Prebook Cancellation Policy?
Those who Prebook will have 14 days from the initial annoucement of Holy Ship! 2016 to cancel that Prebook for a full refund minus a $50 administrative fee. Beginning 15 days after the initial announcement, or upon redeeming your Prebook token for a cabin, your $250 prebook credit will be subject to the standard cancellation policies outlined in the event terms and conditions. Additional Terms & Conditions will apply. You will agree to these terms once you purchase your cabin on Holy Ship!
How do I make a payment?
It's up to you! You can choose to enroll in the ACH Program which will automatically be withdrawn from a bank account or credit card. Learn more HERE

You can choose not to participate, then it will be your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to the lead guest of reservations that do not meet the scheduled payment dates. 
Do I have to pay by credit card?

Beats At Sea, LLC accepts major credit cards including Visa, Mastercard, Discover and American Express. Cashier's checks and money orders are acceptable & encouraged forms for making future payments but the initial deposit must be paid by credit card at the time of booking. You can also enroll in our ACH Program to use a bank account to set up automatic payments HERE.

If sending a cashier's check or money order, please make them payable to Beats At Sea, LLC and send to:

Cloud 9 Adventures c/o Travel Department
405 SE Mizner Blvd. Suite 68  
Boca Raton, FL 33432

Does Beats At Sea automatically charge my credit card on the payment due dates?

NO!  We will NOT automatically charge the credit card on file.  It is each guest's responsibility to make the scheduled payments on time.  A late payment fee of $35 will be applied to reservations that do not meet the scheduled payment dates.  

*This does not apply to those guests who opt into the Automatic Billing Payment Plan.